Terms and Conditions

This quotation remains open for acceptance for 30 days from the date of issue. If you are unable to confirm your order within this period, Lakeside Play will endeavour to minimise any necessary price adjustments.
Lakeside Play reserves the right to decline any order if the quoted products are no longer available.

All prices are quoted exclusive of VAT.

These Terms of Quotation, together with any particulars or express terms detailed on the order acknowledgement, form the entire agreement between Lakeside Play and the Client.

A binding contract is established only when the Client confirms their order in writing, and Lakeside Play issues a written acknowledgement of acceptance.

Any delivery or installation dates provided by Lakeside Play are given in good faith but may be subject to change due to circumstances beyond our control.

The Client must provide suitable and unhindered access to the installation site.
Lakeside Play reserves the right to invoice for stage payments and any additional expenses if delays occur due to restricted access or the actions of others outside our control.

Lakeside Play will take all reasonable steps to ensure works commence and are completed within the agreed timescale. Progress may be affected by ground conditions, weather, or other external factors beyond our control.

The Client is responsible for identifying and notifying Lakeside Play of any underground services or other restrictions before work begins.
No allowances have been made for diverting public utilities, pipes, or cables, nor for excavation into rock or unexpected obstructions.
If such conditions arise, Lakeside Play will notify the Client immediately, and any additional costs will be agreed before proceeding.

If the Client cancels or withdraws from the contract after acceptance, they will be responsible for all reasonable costs incurred by Lakeside Play up to that point.
Where materials or products have been purchased specifically for the project, full payment for those items will be required.

A 50% deposit is required upon acceptance of the quotation, unless otherwise agreed.
For projects exceeding two weeks in duration, Lakeside Play reserves the right to issue stage payment invoices.
The final invoice will be issued upon completion of the works.
No retention shall be withheld by the Client unless agreed in writing.

Payment is due within 21 days of receipt of the final invoice, unless otherwise agreed in writing.

Interest will accrue on overdue sums at a rate of 3% above Barclays Bank Plc’s base rate, calculated daily until full payment is received (both before and after judgement).

All goods remain the property of Lakeside Play until full payment has been received.
Lakeside Play reserves the right to remove any unpaid goods from site if necessary.

It is the Client’s responsibility to ensure that all necessary planning permissions are obtained prior to installation.

Manufacturer warranties apply only where the Client can demonstrate that regular maintenance has been carried out by an approved contractor in accordance with the manufacturer’s recommendations.

Lakeside Play warrants the installation of all equipment and new safety surfacing specified in this quotation for 12 months from the date of completion.
This warranty excludes:

• Normal wear and tear
• Vandalism or puncture damage
• Damage from strimming or improper cleaning
• Graffiti removal
• Acts of God (e.g. flooding or ground movement)
• Misuse or use outside the intended purpose of the equipment
   

It is the Client’s responsibility to ensure ongoing safety and maintenance of all equipment.

• Annual inspections should be carried out by an independent qualified inspector.
• Quarterly maintenance inspections and weekly visual checks are recommended.
• Any damage, algae, moss, or dirt must be rectified immediately.
• All timber and steel components must be cleaned, treated, and maintained annually.
• All moving parts must be checked regularly and replaced as required using approved spares.
   

Lakeside Play reserves the right to modify or improve product designs featured in any marketing material in the interests of product development and safety.